Got Any Questions

The arrival window is a 2-to-3-hour block when our crew is scheduled to arrive at your Houston home. Because traffic on the I-45, 610 Loop, or I-10 can be unpredictable, this window allows our crews to account for road conditions or delays from a previous morning job while ensuring we stay on schedule.

Move duration varies by home size: a 1-bedroom apartment typically takes 2–4 hours, while a 3-bedroom house averages 6–8 hours. In Houston, factors like elevator access in Downtown high-rises, the number of stairs, and traffic between locations will influence the final timeframe.

Yes, Ameritex Movers is fully licensed by the Texas Department of Motor Vehicles (TxDMV No. 006217022C) and the USDOT. We carry comprehensive liability, cargo, and workers' compensation insurance, meeting all state standards to protect your belongings and give you total peace of mind throughout your Houston relocation.

No, you are only billed for the time our crews are actively working on your relocation. Any breaks, including a standard 30-to-60-minute lunch break, are "off the clock" and will be deducted from your final bill, ensuring you only pay for productive labor.

For liability and insurance reasons, we cannot permit customers to ride along with the moving crew in our trucks. Please make alternative transportation arrangements to meet our team at your new Houston destination, ensuring you are available to supervise the unloading process and sign the final paperwork.

Texas consumers have specific legal protections, including the right to a written estimate and a clear contract. You are responsible for accurately declaring your inventory and being present for the move. For detailed information, review the mandatory Rights & Responsibilities brochure provided by the TxDMV, which we offer to every Houston customer.

Yes, we have a $25 referral discount program! We appreciate the loyalty of our Houston community and offer $25 off each move you book with us when you refer a new customer to our services. It’s a simple way to save while helping your friends find a stress-free mover.

To get an accurate phone quote, have a detailed inventory list ready, including large furniture, the number of boxes, and any specialty items like pianos. We also need to know about access challenges at your Houston locations, such as long walking distances, narrow stairwells, or elevator requirements.

Houston traffic is a major variable, and we use real-time GPS tracking to navigate the best routes. While travel time is included in your bill, our drivers are trained to avoid peak congestion on the I-45 and 610 Loop, ensuring your items are transported as quickly and safely as possible to your new destination.

While your presence isn't strictly required, it is highly recommended to ensure the move goes smoothly. If you cannot be there, an authorized adult over the age of 18 must be present to supervise the crew, sign the contract, and provide directions for furniture placement at your new Houston home.

Tipping is entirely optional and never required for our services. While some customers choose to show appreciation through small gratuities, Ameritex Movers prioritizes providing a premium, "Stress-Free" experience that is already fully covered by your professional service rate. Your positive feedback and referrals are the highest forms of appreciation we receive.

Yes, we specialize in moving heavy and specialty items like pianos and pool tables throughout Houston. These items require custom handling, specialized padding, and heavy-duty dollies. We recommend mentioning these items during your estimate to ensure we bring the right equipment and a large enough crew to neighborhoods like Memorial or River Oaks.

The busiest times for moving in Houston are weekends, the last few days of the month, and the summer months (May through August). During these periods, demand is high in neighborhoods like Katy and Pearland, so we recommend booking at least 4 to 6 weeks in advance to secure your preferred date.

Yes, we offer "Labor-Only" services for Houston residents who have rented their own U-Haul, Penske, or PODS container. Our professional crew will arrive at your location in areas like the Heights or Montrose to expertly load or unload your items, providing the muscle and the strategy while you handle the transportation.

If an item is damaged, you have 90 days from the completion of your move to submit a written claim. We will acknowledge your claim within 20 days and work toward a resolution—either repair or a weight-based payout—within 90 days, ensuring accountability for every move we perform in the Houston metro.

Yes, our movers provide professional disassembly and reassembly for standard furniture like beds, dining tables, and desks. We bring all necessary tools to your Houston home to ensure your furniture is taken apart safely for transit and rebuilt correctly at your new location in areas like The Heights or Katy.

You must disconnect all gas and water lines for appliances like washers, dryers, and refrigerators before our arrival. Ensure refrigerators are defrosted and dry. Ameritex Movers will handle the heavy lifting and transport, but for safety and liability reasons, we cannot perform plumbing or electrical disconnections at your Houston property.

Yes, Ameritex Movers provides comprehensive commercial and office relocation services throughout Houston’s business districts. We handle everything from office furniture to sensitive equipment, offering flexible scheduling—including weekends and after-hours—to ensure minimal disruption to your company’s operations in the Energy Corridor or Downtown.

We use professional-grade home protection, including floor runners for hardwoods, door frame protectors, and banister wraps. Our movers also shrink-wrap and pad all upholstered furniture before it leaves your home, ensuring that your property and belongings in neighborhoods like River Oaks or The Woodlands stay in pristine condition.

We accept cash and all major credit cards (VISA, Mastercard, Discover, and AMEX). Payment is expected on the day of service and should be made directly to your crew leader once the final item is unloaded and the walkthrough is complete. We do not accept personal checks for local Houston moves.